FAQ

1. What are your shipping options?

We offer a variety of shipping options to cater to your needs. Shipping costs are calculated at checkout based on your location and selected shipping method. We strive to process and ship all orders within 2-3 business days.

Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

2. Do you offer international shipping?

At the moment, we do not offer international shipping. We currently ship within the United States only. We hope to expand our shipping options in the future — stay tuned!

3. How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.

4. How should I care for my Naomi Sewing Haven products?

To keep your Naomi Sewing Haven products in great condition, we recommend the following care instructions:

Always check the care label for any specific instructions.

5. Can I return or exchange my order?

We want you to be completely satisfied with your purchase! If you are not happy with your order, please contact us within 5 days of receiving your items for a return or exchange. Items must be in their original, unused condition with all tags attached.

Please note that shipping costs for returns are the customer’s responsibility, and we recommend using a trackable shipping service for returns.

6. How do I contact Naomi Sewing Haven for support?

If you have any questions or need assistance, please feel free to reach out to us. You can contact us via:

 • Phone: 682-990-0976

We aim to respond to all inquiries within 24-48 hours.

7. What are your store hours?

Our online store is open 24/7, allowing you to shop at your convenience. Our customer support team is available Monday through Friday, from 9 AM to 5 PM CST. We are closed on weekends and holidays but will respond to inquiries as soon as we are available.

8. Do you offer wholesale or bulk ordering?

At this time, we do not offer wholesale or bulk ordering. However, we welcome large orders for special occasions, and we are happy to accommodate custom requests. Please reach out to us directly for more information.

9. What payment methods do you accept?

We accept the following payment methods:

All payments are processed securely, and we do not store your payment details.

10. Are my personal details safe with Naomi Sewing Haven?

Yes, we take your privacy seriously. We use industry-standard encryption to process all transactions securely. Your personal information is only used to fulfill your order and provide you with the best shopping experience possible. For more information, please see our Privacy Policy.